When booking an accommodation, the following General Contract Conditions (hereinafter, the "General Conditions") will come into force, which will govern the reservation of seasonal accommodation rental between you (hereinafter, the "Reservation Holder ”) And the Real Estate company Belov Aguado sl (hereinafter,“ Pancho Rentals ”). The following legal terms apply to the entire vacation rental reservation and contracting through the website www.panchorentals.es (hereinafter, the “Website”):
Website: https: //www.panchorentals.es/
Registration Data: INMOBILIARIA BELOV AGUADO, S.L. NIF / CIF: B57838591. Address: C / Vicens Joan Rosselló Nº25, C.P.:07013, Palma de Mallorca, Spain. Telephone: 661839871. Email: firstname.lastname@example.org. Manager: Francisco Javier Aguado Lora. Purpose: The intermediation in all kinds of real estate operations; the promotion of all kinds of urbanizations and buildings, the possession, administration, sale, exchange, leasing, exploitation, construction, reform and transfer of all kinds of real estate, whether rustic or urban, and any kind of commercial operation on them ; also the vacation rental of homes and apartments. Mercantile Registry of Palma de Mallorca, Sheet: PM-73145; Volume: 2559; Folio: 85.
- Legal Notice of use of the Website;
- The present General Booking Conditions that link Pancho Rentals and the Holder of the reservation, with respect to the same and applicable from the moment the reservation is made until the moment the tourist accommodation contract is signed;
- The tourist accommodation contract, which links the owner of the House and the Holder of the reservation; Y
- The check-in form, which reproduces part of the tourist accommodation contract, and which links the owner of the House and the Holder of the reservation.
The Holder of the reservation confirms that he has the authority to accept and make accept each and every one of the legal terms cited on behalf of all persons (hereinafter, the “Guests”) who will make use during the period of the stay of the dwelling object of the reservation (hereinafter, the “Housing”), which has read and understood its contents, and which is subject to the declarations and conditions inserted therein.
Notwithstanding the foregoing, the vacation rental contract is excluded from the application of Law 24/1994 on Urban Leases pursuant to art. 5.e) of the same, and in no case may be considered as a housing lease.
-Dynamics of the booking and contracting process.
To validly make a reservation, the Holder of the reservation must be over 18 years of age. The process begins when the Holder of the reservation makes a reservation request determining the Housing, the period, the applicable rates, the additional services and all other features and pressing the “RESERVE” button, and the request is sent through of the Website. Next, a confirmation screen for sending the reservation request and payment order for the amount to be paid at the time of booking will be displayed.
Once Pancho Rentals has charged the corresponding part to be paid at the time of booking, an email will be sent to the address indicated by the user confirming the reservation with a locator number, the amount charged in advance, and the remaining applicable features. It will be from the sending of such email from the moment in which the Holder of the reservation will hold a valid reservation regarding the Housing for the requested period. It will not be understood that there is any contract between Pancho Rentals and the Holder of the reservation and there will be no valid reservation (and consequently Pancho Rentals will have no obligation with respect to the client) until Pancho Rentals remits the said e-mail to the Holder of the reservation Confirmation
The reservation will remain in force and subject to these General Conditions at the expense of the valid formalization of the electronic vacation rental contract with the property of the House. The Holder of the reservation will receive via email a contract in electronic format between the Holder of the Reserve and the owner of the House where all the data corresponding to the stay and the pending payments will be recorded, and that the user must complete, confirm and return via e-mail in definitive confirmation of the stay and payment of the rest of the price for the stay.
Then the Holder of the reservation must make the following payment of the corresponding amount, according to the conditions provided in the reservation. Finally, an email will be sent to the user with the detailed information corresponding to the access and arrival at the House, as well as a document corresponding to the check-in that the user must carry with them at the time of accessing the house, along with their identification documentation, and duly signed.
Pancho Rentals, through the Website, operates as a reservation center and therefore acts only as an intermediary between the owner of the House and the Holder of the reservation for the purpose of contracting the holiday rental of the House. All payments made in relation to the reservation are received and managed by Pancho Rentals acting in the name and on behalf of the Homeowner, and for the ultimate benefit thereof. Access to and enjoyment of the Housing will be expressly regulated by the vacation rental contract between the Holder of the Reserve and the owner of the Housing, and will directly and exclusively link these two parties, adjusting the scope Pancho Rentals responsibility to the reservation of the House on the dates of availability offered, determination and payment of the price, and the valid formalization of the reservation through the dynamics described above.
2. RATE AND PAYMENT METHOD
Property rates for a certain period are announced per week / days and not per person. The rates offered on the Website are updated periodically and the new rates replace the previous ones. As long as a reservation is not requested, rates are subject to fluctuations and may vary upwards or downwards without prior notice. Consequently, the rate applicable to the reservation will correspond to the one that was in force and was shown by the Website at the time the RESERVE button was pressed as indicated in the dynamics of the booking and contracting process described above. To the reservation fee, which includes the included services described on the Website, the specific rates of optional services that the Holder of the reservation selects will be added as part of the final price of the reservation, and in any case they will be understood as comprehensive of any taxes applicable indirect, which is the case of value added tax (VAT).
If a tourist stay tax is applicable, its amount will be informed on the reservation request screen, and will be included in the amount to be paid by the customer; Subsequently, the Reservation Holder will receive a breakdown of such amount separately from the reservation fee within the reservation confirmation e-mail. The amount of the aforementioned tax to be paid by the Holder of the reservation may vary depending on the region where the Housing object of the reservation is located and the applicable regulations; For information, the links to the information websites of each region are attached:
BALEARIC ISLANDS, SPAIN: http://www.caib.es/govern/rest/arxiu/2482773
The corresponding amount will be NOT included in the total amount to be paid for the reservation, the amount will be paid at the time of check-in.
The Holder of the reservation, once the reservation request form has been sent, must pay the advance payment for the amount indicated on the Website as a previous step to the confirmation of the same; Pancho Rentals must receive such amount, as well as that corresponding to any subsequent payments, free of withholdings and bank fees or foreign exchange of any kind, which must in any case be assumed by the Holder of the reservation. The total amount corresponding to the stay must be paid by the Holder of the reservation according to the payment conditions and the dynamics of the reservation, and in any case 65 days before the check-in date unless the particular conditions of the reservation set another longer term, in which case it will be the same of direct and prevalent application.
The conditions applicable to the optional services will be those described specifically for each service in the information icon (indicated with the letter “i”) to the right of the name of each service on the reservation page.
3. OPTIONAL SERVICE OF CHANGES OF RESERVATION DATE OR PROPERTY AT THE INSTANCE OF THE RESERVATION HOLDER.
The Holder of the reservation may contract as an optional service the change, only once, of the dates of the stay or even of the Housing subject to reservation, subject to availability of both dates in the same House and of the Alternative Housing in the desired dates (if applicable), according to the availability calendar displayed on the Website. This service can only be contracted in connection with reservations made at least 70 calendar days before the date of check-in (access to Housing). Once contracted, and as long as the reservation had been confirmed, it can be requested at least 65 calendar days before the date of check in (access to the House), requesting Pancho Rentals in writing and indicating, as appropriate:
(i) a change of period for the planned stay for the same House with indication of the proposed alternative dates, or
(ii) a change of Housing, with a proposal in its case of the intended Housing. The rate for the intended Housing must be equal or higher; In case of being superior, the Holder of the reservation must pay the difference complying with the payment terms and conditions established with the change of Housing.
The exercise of the right conferred under this optional service will in no case result in returns or refunds.
The hiring of this service is subject to an increase equivalent to 5% of the total price of the reservation.
4. CANCELLATION OF THE RESERVATION BY THE RESERVATION HOLDER. OPTIONAL RESERVATION CANCELLATION SERVICE. OTHER ASSUMPTIONS.
Except in case of contracting the optional reservation cancellation service referred to below, the unilateral cancellation of a reservation already confirmed by Pancho Rentals (that is, of all or part of the stay in the House) at the request of the Holder Upon reservation, you will not be entitled to a refund or refund of any amount paid. Consequently, the Holder of the reservation will lose how many amounts he would have paid until the moment of requesting the cancellation, which will remain in Pancho Rentals deposit for delivery to the owner of the House, leaving the House available for reservation by another client.
The Holder of the reservation may contract as an optional service the power to cancel the entire reservation (that is, the entire period of stay), once, with the right to full refund of the amount paid at the time of requesting the reservation (Except for the specific rate of this optional service), during the period of ninety-six (96) hours following the sending by Pancho Rentals of the reservation confirmation e-mail. This service can only be contracted in connection with reservations made at least 70 calendar days before the date of check-in (access to Housing). Once contracted, and as long as the reservation had been confirmed, the cancellation may be requested from Pancho Rentals expressly in writing within the period of ninety-six (96) hours indicated. Once this period has elapsed, Pancho Rentals will not be obliged to meet the reimbursement of any amount. Any return or refund, if applicable, will be made in favor of the Holder of the reservation exactly by the same means by which the payment of the anticipated amount was made, not being Pancho Rentals obliged to do it by other means at the request of the Holder of the reserve. The hiring of this service is subject to an increase equivalent to 2.5% of the total price of the reservation, an increase that in no case will be subject to reimbursement. This optional service may be renewed for each change of ownership with the same terms and conditions, again paying 2.5% of the total reservation fee.
According to art. 103.l) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not apply to reservations and vacation rental contracts concluded online through Pancho Rentals.
In the event that Guests do not show up at the time of check-in (no show), as long as 100% of the total price of the reservation had been satisfied and the tourist accommodation contract had been signed, the reservation of the Housing It will remain valid at the disposal of the Guests until the scheduled time of check out, without any alteration of the reservation, and without this entitling the Holder of the reservation to return or refund of any kind.
5. CHANGES IN THE RESERVATION BY PANCHO RENTALS.
Pancho Rentals is unlikely to make changes to your reservation as the maintenance / arrangements of the properties are planned well in advance. However, there is a possibility that it is necessary to make changes to the period of stay subject to the reservation, so that Pancho Rentals reserves the right to apply them whenever it is strictly necessary, and will ensure that they affect as little as possible the stay of the Guests . In such case the Holder of the reservation will be informed as soon as possible. If the company is obliged for reasons due to the date of the reservation to make a change that would affect the essential elements of the reservation, the Holder of the reservation will be informed as soon as possible, always before its date of arrival. In the event of a significant change (such as a change or a reduction in the quality of your accommodation), the Holder of the reservation will have the right to accept or not such change. In the event that the Holder of the reservation does not accept the change, the reservation will be canceled accompanied by the total refund of the money already paid by the Holder of the reservation, by the same means by which the payment was made. In these cases, Pancho Rentals will not pay compensation for flight, transportation, alternative accommodation or other expenses incurred by the client, unless expressly provided otherwise.
6. CANCELLATION OF THE RESERVATION BY PANCHO RENTALS.
Pancho Rentals reserves the right to cancel a reservation based on strictly justified causes. However, you may not do so during the four (4) weeks prior to the date of entry to the House (check in), regardless of the circumstances of force majeure (see clause 8) or for non-payment of the final balance or other type of default attributable to the Holder of the reservation. If Pancho Rentals could not provide the reserved accommodation due to external circumstances (structural reforms, breakdowns, construction works), the Holder of the reservation will receive the full refund of the amounts already paid to date or will receive an alternative accommodation offer of level similar or higher (if available). In these cases, Pancho Rentals will not pay compensation for flight, transportation, alternative accommodation or other expenses incurred by the client, unless expressly provided otherwise.
The rights and obligations attributed with respect to the reservation to the Holder of the reservation may not be transferred to third parties without the prior, express and written consent of Pancho Rentals.
8. FORCE MAJEURE.
In the event that the reserve is affected by events that radically preclude the use of the Housing for reasons beyond the control of the parties, and not foreseen and unpredictable, which is the case of war, threat of war, disturbances, civil conflicts, conflicts Labor, terrorist activity, natural disasters, fires, adverse weather conditions or other circumstances of force majeure, the reservation may be subject to cancellation or modification without any compensation for damages and losses may be required of Pancho Rentals by the client for this concept .
9. COMPLAINTS - INCIDENCES.
If during your stay the client has a complaint or any incident to report, the Holder of the reservation or the Guests may contact Pancho Rentals through the following telephone numbers: 0034 661 775020 (Monday to Sunday, between 08:00 -22: 00). For incidents that require assistance, we must be notified the same day or at the latest at 08:00 hours the next day, in order to resolve this incident. Please do not contact in any case and on your own with technicians or third parties, in order to avoid misunderstanding and / or a delay in the actions required by the situation.
In case you are not satisfied with the solutions provided during your stay, you may submit a written complaint to Pancho Rentals within fourteen (14) days after the date of departure (check out) of the House. Only claims related to complaints reported during the clients' stay will be taken into account.
It is recommended that customers have contracted travel insurance for the entire duration of their vacation.
11. VEHICLE RENTAL.
Pancho Rentals offers through its Website a link to the booking engine of companies dedicated to car rental. Any reservation or contract will be direct between the owner of the reservation and the company providing the service, without Pancho Rentals being bound by such relationship or assuming responsibility for it.
12. TICKETS and EXCURSIONS.
Pancho Rentals may offer tickets to events and participation in day trips and activities to its Website. Pancho Rentals does not participate in any way in the organization of events, so any change made is the direct responsibility of the organizer. Once the tickets have been purchased, the event organizer will be responsible to the final customer for any changes, in accordance with the applicable conditions pre-established by the organizer.
13.- Regulations and jurisdiction.
These General Conditions and their subjection to them will be governed by the laws of the Kingdom of Spain. Any aspect related to its application, interpretation and validity will be subject to the exclusive jurisdiction of the courts of Palma de Mallorca, unless the regulations on defense of consumers and users determine another competent forum, which in such case will be applicable with imperative character.